Refund policy

Our Refund & Returns Policy

Thank you so much for shopping with us! We’re proud to create high-quality products and provide the best possible customer service. As our products are made especially for you, we kindly ask that you take a moment to read our refund and returns policy below.

All of our products are made to order and created to your specifications. Because each item is specially made for you, all orders are considered final and we’re unable to offer refunds or exchanges for change of mind, incorrect size or fit, or if the product isn’t quite what you expected.

We always recommend checking your order details, measurements and specifications carefully before placing your order. If you’re unsure about anything, please get in touch with us and we’ll be happy to help wherever we can.

Damaged or Faulty Items

We want you to be completely happy with your order. If your item arrives damaged or faulty, please let us know within 7 days of receiving your order so that we can look into it and help find the best solution.

To be eligible for a replacement or refund, the issue must be reported within this 7-day period and the item may need to be returned to us so we can inspect it.

How to Contact Us

If you have received a damaged or faulty product, please email us at Info@wyldthings.co.uk with the following information:

• Your order number

• A brief description of the damage or fault

• A clear photo of the affected product

• Your preferred solution — a refund or replacement

Once we’ve received your details, we’ll review everything and get back to you as soon as possible.

Please note that we reserve the right to decline refund or replacement requests where we believe they are fraudulent, abusive, or do not comply with our terms and conditions.

We really appreciate your understanding and support. Thank you for choosing Wyld Things — we’re grateful for your business and are always happy to help if you have any questions.

For any queries, please contact us at Info@wyldthings.co.uk.